. What Is "First Call Resolution"

FCR is a company's ability to handle a customer's call, e-mail, question, or grievance during their first outreach. When it's high, operating expenses are decreased and clients are happier, according to First Call Resolution's founder and CEO, John Stadter. The very first call What Is The Outcome Of The First Call For A Vote On Mr. Lee Resolution For Independece resolution rate determines a call center or business' ability to solve customer calls when they first call.