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A user with 1 edit. Account created on 29 September 2026.
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29 September 2026

  • 01:3101:31, 29 September 2026 diff hist +11,154‎ N What Is Escalation Precision and Why Does It Matter? ‎ Created page with "<html><p> In today’s contact center landscape, where automatic voice agents powered by AI and advanced speech technologies are becoming mainstream, <strong> escalation precision</strong> has emerged as a critical measure of success. Companies like Suprmind, Air Canada, and innovation leaders like OpenAI have focused on refining escalation precision to improve the customer journey while optimizing their human-agent resources.</p> <p> In this article, we’ll explore wha..." current
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